Refund policy

This policy applies to orders delivered within the United States.

Returns

You may request a return within 30 days of receiving your order. To qualify for a change-of-mind return, items must be unused, in their original condition and packaging, and include all accessories. Proof of purchase is required.

For hygiene reasons, opened or used cosmetics and personal-care items are not eligible for change-of-mind returns. This does not affect your rights regarding defective, damaged, or incorrect products.

How to request a return

Email info@velloraa.de with your order number and the items you wish to return. We will provide return instructions and the correct return address. Please contact us before sending your return. Do not send items to the sender address on the parcel unless instructed.

Send eligible items within 14 days after receiving our return instructions.

Return shipping

Customers pay return shipping for change-of-mind returns. Original shipping charges are non-refundable unless required by applicable law. We do not charge restocking fees.

For defective, damaged, or incorrect items, we cover any required return shipping.

Damaged or incorrect items

Please contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and, where possible, photos so we can help resolve the issue.

Refunds

We will inspect returned items and notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days of receiving the return. Your payment provider may require additional processing time.

Your legal rights

This policy does not limit any rights or remedies you have under applicable law.

Contact

Vellora Beauty
Email: info@velloraa.de